Booking and cancellation policy.

Applying for a place

Submitting an application does not guarantee a place. We review each application and reply within 1 working day. Your place is confirmed only when we tell you so.

Fees and payment

Fees are shown per participant on each course page, together with what they include and how VAT applies. After confirming your place, we send an invoice and payment details. Full payment is due before the course starts, unless we agree otherwise in writing.

Paying safely

We send payment details only from an @ellyinternational.co.tz email address and will not ask you to pay into a personal account. If you are unsure, call us on +255 757 066 880 before paying.

If you need to cancel

• 10 or more working days before the course starts: full refund, less any bank charges.
• 5 to 9 working days before: 50% refund, or move your place to a later session.
• Fewer than 5 working days before, or if you do not attend: no refund, but you may send a colleague in your place.

Please send any cancellation in writing to training@ellyinternational.co.tz.

If we change a course

If we need to change the dates or cancel a course, we will tell you as early as possible. You can then move to another session or receive a full refund of the fees you have paid.

Questions

See our FAQ or contact us.